Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

Kenney Chiropractic and Massage Therapy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic, use our website (kenneychiro.com), or interact with us via phone, email, or text message.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.
• Health Information: Information relevant to your chiropractic and massage therapy treatment, including medical history, symptoms, diagnoses, and treatment records.
• Insurance Information: Health insurance details necessary for processing claims.
• Website Usage Data: Information automatically collected when you visit our website, such as IP address, browser type, and pages visited.
• Communication Records: Records of communications between you and our office, including phone calls, emails, and text messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing chiropractic and massage therapy treatment and related healthcare services.
• Scheduling and managing appointments, including sending appointment reminders via phone, email, or text message.
• Processing insurance claims and billing.
• Sending promotional messages about our services, special offers, and wellness information (with your consent).
• Responding to your inquiries and providing customer service.
• Improving our website and services.
• Complying with legal and regulatory requirements.

3. SMS/Text Messaging Terms

By providing your phone number and opting in to receive text messages from Kenney Chiropractic and Massage Therapy, you agree to the following terms:

• You consent to receive text messages from Kenney Chiropractic and Massage Therapy, including appointment reminders, confirmations, follow-up care instructions, and promotional messages about our services.
• Message frequency may vary depending on your appointment schedule and communication preferences.
• Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.
• You may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us.
• You may request help by replying HELP to any text message you receive from us, or by contacting us at (480) 641-5516.
• Consent to receive text messages is not a condition of purchase or receiving services. You may still receive chiropractic and massage therapy services without opting in to text messages.

4. After-Hours Phone Consent Process

When you call Kenney Chiropractic and Massage Therapy outside of business hours, your call may be answered by our automated phone receptionist. During the call, if you request an appointment or callback, the receptionist will ask: Would it be okay if I send you a text to confirm your appointment details? Only callers who verbally agree will receive an SMS message. No text messages are sent without your explicit verbal consent. Messages sent following after-hours calls are limited to appointment confirmations and callback notifications (1-2 messages per interaction). Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance.

5. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information only in the following limited circumstances:

• With your insurance provider for the purpose of processing claims.
• With service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
• When required by law, regulation, or legal process.
• To protect the rights, property, or safety of our practice, our patients, or others.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include secure storage of physical records, encryption of electronic data where appropriate, restricted access to personal information, and regular review of our data collection, storage, and processing practices. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

7. HIPAA Notice

As a healthcare provider, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA requirements, including the HIPAA Privacy Rule and Security Rule. You have rights under HIPAA regarding your health information, including the right to access, amend, and request restrictions on the use of your PHI. A complete Notice of Privacy Practices is available at our clinic upon request.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate personal information.
• Request deletion of your personal information, subject to legal and regulatory retention requirements.
• Opt out of promotional text messages and email communications at any time.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of our services or website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: